FAQs

How do I get started with my employee account? For a quick overview video on how to view the products and place orders visit https://fgi.merchcenter.com/employee_video

What is the new branded merchandise program? FGI now has an online store where employees can purchase FGI branded clothing and merchandize all year long. The store is always open and stock is always changing, so be sure to check it out all the time!

Why do I have to log-in to the online store? All employees have their own unique user name and log-in password. The reason for this is because FGI is providing employees with special employee pricing that the general public will not have access to. You must be logged in to get the employee pricing. If you are not logged in, merchandise will be more expensive.

How do I pay for my purchases on the FGI branded merchandise store? All payments for FGI employees will be done through payroll deduction.

You have the option of paying in full at the time of your purchase. OR…
If your purchase is more than $40, you can choose to pay over multiple pay periods up to a maximum of 4 pay periods. Pay increments must be no less than $20. Any purchase over $40 will be equally divided into 2, 3 or 4 payments, depending on your purchase amount. This matrix demonstrates how many pay periods your order will be split over

When will my payment be processed? Depending on when the order is placed, it will appear on your next applicable pay period.

How long will it take me to get my order? All orders will be shipped to Winnipeg and send through office mail to your branch. Delivery will take roughly 5 – 10 business days from the time of order. For the initial launch, some items may not have arrived and may take longer. Arrival times are indicated on merchandise that hasn’t arrived yet.

Why is my account login information no longer working? The FGI website is run by our new supplier, Arrow Specialties. Any issues with the FGI online store is handled by Arrow Specialties. If you have any questions please contact:

Email: stores@merchglobal.com
Phone: 204-467-1800 ext. 227

Is sales tax included in the cost of my purchase? Yes, the cost you see includes your applicable sales tax.

What if my item is damaged or faulty? If anything is damaged it will be replaced. Please contact Trish Hogue at thogue@fgiltd.ca You will have to send the item back to head office before it can be exchanged.

What is your return policy? We will exchange clothing that does not fit but we will not be offering refunds